Homepage - Mobile Number portability in India from 20 Jan 2011

Mobile Number portability in India from 20 Jan 2011

21/01/2011 11:20

The most awaited mobile service MNP (Mobile Number Portability) has been introduced today in India. Now mobile phone users will be able to switch their service providers for network coverage, service quality, customer support and price related issues. The cellular service providers will be able to to switch to another operator who can offer better network coverage, service quality, customer support or price. As of MNP launched, the largest service providers in India like Idea and Vodafone may get new faces as they were promoting MNP since long time. Some Mobile Number Portability FAQ’s are here to process or switch service provider under MNP

Step1
- Send a SMS to 1900 using syntax below in your SMS

PORT <Your Mobile Number> for example PORT 8143261431

After sending the sms You will receive a sms having a unique porting code you can use that code in communication with new service provider for MNP switching.

Step2
- Visit your current service provider office/franchise and clear your outstanding dues or bills if any.

Step 3
- Visit the new service provider’s office/franchise, apply MNP service. Here you would need to provide the unique porting code you received in step 1.
*Remember, unique porting code has some expiry time, you should complete the process ASAP.

After you apply to New Service provider, they will take some time for the approval process from your old service provider. This may takes 4-7 days approx for completion. During this time current mobile number will remain operative as Government said to them MNP mobile number service should not be discontinued until procedure completed by both service providers, However a domain time up to 2 hours may occur during technical process of MNP.

Step 4
- Your old service provider will surely tell expected date and time they will switch off your number, while new service provider will start your service thereafter.

Step 5
MNP charges are Rs.19, these charges are for porting your current mobile phone number from one operator to another. MNP charges should be paid to new service provider only. You will get the New SIM Card from your New Service Provider.

Now all you need to do is, change your SIM card to new after MNP is completed.

Instructions for Prepaid and Postpaid Users
Both Prepaid and Postpaid can avail MNP service, infect this program is for everyone.
Prepaid account balance will not be forwarded to new service provider. All current balance will lose when you will switch to new service provider, you better consume it before.
Postpaid users should clear all outstanding bills before porting the number.

Service Portability For CDMA and GSM
Yes now CDMA numbers can be ported to GSM service or vice-versa as well. As an example, It is now possible to shift from Reliance CDMA to Idea GSM.

MNP Program Rules and Limitations
-You can’t switch the service provider second time within 90 days of first portability.
-Circle Limitations is there, MNP does not work in inter circle portability.

Frequently Asked questions on Mobile Number Portability

1. Can I switch over from CDMA service to GSM and vice versa ?

Yes .You can flexibly switch over from CDMA to GSM and vice versa. But you have to change the handset, because the technologies are different.

2. I am an Airtel customer of Delhi, Can I switch over to the Idea service of Chennai?

No- Presently Mobile Number Portability is available within the circle only.

3. Is there any Fee for MNP?

Yes- The new service provider will charge a fee (Port in Fee) for MNP. Telecom Regulatory Authority of India (TRAI) has fixed a ceiling amount of Rs. 19/- for this. BSNL say that they will not collect the port in fee from the customers those who switch over to BSNL.

4. Is there any applying criteria for availing MNP facility ?

Yes.

If you are post -paid customer there should not be any dues with your existing service provider. For pre-paid customers the credit balance will not be carry forwarded.
You can switch over to a new service provider only after 90 days stay with the existing service provider.
You have to wait minimum 90 days for second number porting. This is to prevent the misuse of this facility and prevent frequent switching.

5. I have changed my mind after submitting the application- Can I go back ?

Yes- You can withdraw the application within 24 hrs of submission. However the Port in fee will not be refunded.

6. How long it will take to switch over ?

After the application submission, it will take maximum four days. In J&K and North eastern states it is within 12 days.

7. Is there any downtime while porting the numbers ?

Yes- There will be a down time of approximately 2 hrs while porting the numbers. During this period you may not be able to use the number. Both incoming and outgoing services will be interrupted. The porting will be carried out between the mid night and morning 5 O clock, so the two hours outage may not affect considerably affect the subscribers.

8. How to Change your Service provider thorough Mobile Number Portability ?

The following procedure to be carried out for opting a new mobile service provider under MNP

Send an SMS (Port your mobile number) to 1900. Then you will get a reply SMS with a Unique Porting Code (UPC).
Submit an application to the service provider where you want to shift with this UPC in a prescribed format (Remember the UPC will be valid only for few days).
Your application will be processed by the new service provider and you will get an application receipt confirmation and the details of porting date.
Once the porting is completed, confirmation message will be received.

Who will win the game?

TRAI estimates around 10% of mobile subscribers may change their service providers in the first year after the implementation. During the subsequent years this figure will be considerably reduced because the service providers will be compelled to give good quality of service.

Most of the CDMA mobile subscribers are waiting for MNP to opt a suitable GSM service. The leading CDMA service providers in India- Reliance and Tata know this fact very well. Both these players are providing GSM services also. Main reason for shifting from CDMA to GSM is the non availability of good CDMA handsets. GSM handset industry is really booming and attractive featurefull GSM handsets and Smart phones are available in market. Here CDMA fails. None of the leading mobile handset manufacturers are providing good CDMA sets.

Reliance CDMA has started ad campaigns through visual and print media to beat this challenge. Now they are presenting a wide range of CDMA handsets in market, but it is too late to stop the people.

The 3G services will also become a deciding factor. All the mobile service providers are not possess 3G spectrum. If someone wants to avail 3G service, he/she will switch over to the desired service provider by utilizing MNP.